Terms and ConditIons
This document outlines the Terms of Service governing your use of our services. Please review these terms carefully, as they define your rights, responsibilities, and the conditions under which services are provided. Remedy Lane Co is committed to transparency and ensuring that all parties have a clear understanding of these terms.
By accessing or using our services, you confirm that you are over the age of 16 and agree to be bound by these Terms and Conditions.
If you do not accept these terms, you must not use our services.
For any questions or to request further information, please contact:
Email: info@remedylane-co.com.au
Our Services
Remedy Lane Co provides Naturopathic Assessment, Treatment Advise and Access to Supplemental Support.
Disclaimer
This disclaimer relates to Naturopathic assessments provided by Remedy Lane Co.
Our Responsibility
Remedy Lane Co is a member of the Australian Naturopathic Therapists Association and this assessment is conducted in accordance with a Constitution and Code of Professional Ethics.
Remedy Lane Co provide the highest standards in modern Naturopathic practice, where practitioners show their dedication to quality health care by:
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Respecting the value of research evidence in practice and evaluate all available information (including traditional evidence) to identify the most appropriate and relevant treatment options.
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Prioritising the safety of our clients, particularly for those using prescribed pharmaceutical medications or with complex health needs.
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Acknowledging the limitations of our scope of practice and referring patients to more appropriate health care providers as needed and without hesitation
Suitability of Service
Naturopathic services do not classify as therapy, coaching or counselling or a substitute for any of these.
Naturopathic services are not a medical diagnosis.
Naturopathic services are not suited for critical care, surgical or emergency health situations.
Due to the complex nature of health conditions and the individual commitment involved from each client we cannot guarantee specific health outcomes or treatment timeframes.
If you have any concerns about your treatment or appropriateness of your care plan, please don’t hesitate to notify us or seek advice from your other health care providers.
Consent to treatment
You must be over the age of 18 and be able to provide consent to treatment to independently use our consultation services. Those under 18 years old, or not in a position to provide consent to treatment must under the care of a parent or legal guardian.
Personal information
All information is treated with the strictest confidentiality. We will only release this to a third party under the following conditions:
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Scripting is conducted via Vital.ly, which adheres to strict client confidentiality standards.
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Test authorisation is conducted through Nutripath, which also adheres to strict client confidentiality standards.
Membership payments
Memberships of $12 are processed monthly, failure to pay membership will result in immediate termination of membership, including access to wholesale supplementation and other member only benefits.
Membership may be cancelled by the client any time prior to incoming monthly renewal at no cost and no reason is necessary.
Refunds
Payments made for memberships are non-refundable under any circumstance once the payment has been processed.
Payment security policy
We do not store your credit card information.
Supplement Ordering
Supplements refer to any product suggestions made by Remedy Lane Co.
Remedy Lane Co is responsible only for authorising the purchase of Supplemental Support.
All naturopathic supplemental recommendations are scripted through a third-party provider, known as Vital.ly
Vital.ly are directly responsible for:
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Controlling if products are in stock
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Rectifying if products are compromised or damaged
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Rectifying if product ordered are delivered incorrectly
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Rectifying if products are delivered to the wrong location.
All supplement substitutes can be directed at Remedy Lane Co.
Any ordering issues or errors can be addressed to:
Vital.ly
P. 1300 722 640
Unwanted or Adverse Effects
When a member of Remedy Lane Co experiences any unwanted or adverse side-effects from supplemental support recommended and scripted accordingly, you agree to immediately discontinuation the use of the supplementation.
After discontinuation we agree to alert us of your experience as soon as possible contacting:
Here we will provide you with written advise on our suggestions moving forward.
Failure to discontinue use, and/or failure to notify Remedy Lane Co of your unwanted or adverse effect will result in your agreeance to hold no accountability over Remedy Lane Co for any health implications you experience.
Medication Interaction Responsibility
The client acknowledges that it is their responsibility to assess the suitability of all recommended or prescribed supplements in the context of any current pharmaceutical therapy. Information relating to contraindications, precautions, and potential interactions is provided within the contraindications section of each listed supplement. The client is responsible for reviewing this information and, where necessary, seeking advice from a qualified healthcare professional prior to commencing or continuing use.
Upper Limit and Safety Responsibility
The client acknowledges that it is their responsibility to ensure that total nutrient intake, including all supplements and dietary sources, remains within established safe upper intake levels. For any supplements used on a long-term basis, the client is responsible for reviewing applicable upper limit guidelines and monitoring cumulative intake. The client agrees to discontinue or adjust any supplement that exceeds recognised safety thresholds or is otherwise deemed unsuitable for ongoing use. Information relating to upper limits is available in the FAQ section of our site.
Negotiation & Mediation
If you have any issue or complaint arising out of our Services, you and Remedy Lane Co agree to make a genuine effort to resolve the dispute through negotiation and discussion.
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties.
The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative.
The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.