Terms and ConditIons
Welcome to Remedy Lane Co
This information sets out the Terms of Service for our Naturopathic care. Please take a moment to read them, as they set out your important rights and obligations and Remedy Lane Co cares about making sure we both know where we stand. When you use our services you agree that you are over the age of 16 and willing to be bound by these Terms and Conditions.
If you don’t accept this agreement, you should not use our services.
If you have any questions or need further information, please contact:
Contact Person: Shelea Neighbour
Email: info@remedylane-co.com.au
Our Services
Remedy Lane Co provides Naturopathic Assessment, Treatment Advise and Access to Supplemental Support.
This disclaimer relates to Naturopathic assessments provided by Remedy Lane Co.
Disclaimer
Our Responsibility
Remedy Lane Co is a member of the Australian Naturopathic Therapists Association (ANTA) (14387) and all assessments are conducted in accordance with a Constitution and Code of Professional Ethics.
Remedy Lane Co provide the highest standards in modern Naturopathic practice, where practitioners show their dedication to quality health care by:
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Respecting the value of research evidence in practice and evaluate all available information (including traditional evidence) to identify the most appropriate and relevant treatment options.
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Prioritising the safety of our clients, particularly for those using prescribed pharmaceutical medications or with complex health needs.
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Acknowledging the limitations of our scope of practice and referring patients to more appropriate health care providers as needed and without hesitation
You must be over the age of 18 and be able to provide consent to treatment to independently use our consultation services. Those under 18 years old, or not in a position to provide consent to treatment must under the care of a parent or legal guardian.
Membership payments
Suitability of Service
Naturopathic services do not classify as therapy, coaching or counselling or a substitute for any of these.
Naturopathic services are not a medical diagnosis.
Naturopathic services are not suited for critical care, surgical or emergency health situations.
Due to the complex nature of health conditions and the individual commitment involved from each client we cannot guarantee specific health outcomes or treatment timeframes.
If you have any concerns about your treatment or appropriateness of your care plan, please don’t hesitate to notify us or seek advice from your other health care providers.
Personal information
Consent to treatment
All information is treated with the strictest confidentiality. We will only release this to a third party under the following conditions:
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When scripting through Oborne Health Supplies, whom also have maintain strict client confidentiality
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When authorising testing through Nutripath, whom also have maintain strict client confidentiality
In all other cases:
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If we received written approval from you to do so or
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We are required under law or by a court order
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We have reasonable grounds to believe your safety or that of a third party may be at risk.
Payments made for memberships are non-refundable under any circumstance once the payment has been processed.
Memberships are processed monthly, failure to pay membership will result in immediate termination of membership, including access to discounted supplementation and other member only benefits.
Membership may be cancelled by the client any time prior to incoming monthly renewal at no cost and no reason is necessary.
We do not store your credit card information.
Refunds
Payment security policy
Supplement Responsibility
Supplements refer to any product suggestions made by Remedy Lane Co.
Remedy Lane Co is responsible ONLY for authorising the purchase of Supplemental Support.
All naturopathic supplemental recommendations are scripted through a third-party provider, known as Oborne Health Supplies.
Oborne Health Supplies are directly responsible for:
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Controlling if products are in stock
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Rectifying if products are compromised or damaged
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Rectifying if product ordered are delivered incorrectly
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Rectifying if products are delivered to the wrong location.
Please refer to specifically to their terms and conditions of further information
https://www.obornehealth.com.au/blog/terms-conditions
All supplement substitutes can be directed at Remedy Lane Co.
Any ordering issues or errors can be addressed to:
Oborne Prescribe
P. 03 9518 0899
When a member of Remedy Lane Co experiences any unwanted or adverse side-effects from supplemental support recommended and scripted accordingly, you agree to immediately discontinuation the use of the supplementation.
After discontinuation we agree to alert us of your experience as soon as possible contacting:
Here we will provide you with written advise on our suggestions moving forward.
Failure to discontinue use, and/or failure to notify Remedy Lane Co of your unwanted or adverse effect will result in your agreeance to hold no accountability over Remedy Lane Co for any health implications you experience.
Unwanted or Adverse Effects
Jurisdiction & Dispute Resolution
Remedy Lane Co is located in New South Wales, Australia. This agreement is subject to the governing law of New South Wales, Australia.
Litigation
Negotiation & Mediation
It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
If you have any issue or complaint arising out of our Services, you and Remedy Lane Co agree to make a genuine effort to resolve the dispute through negotiation and discussion.
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties.
The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative.
The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.