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Terms and ConditIons

This outlines the Terms of Service governing your use of our services. Please review these terms carefully, as they define your rights, responsibilities, and the conditions under which services are provided. Remedy Lane Co is committed to transparency and ensuring that all parties have a clear understanding of these terms.
 
By accessing or using our services, you confirm that you are over the age of 16 and agree to be bound by these Terms and Conditions. If you do not accept these terms, you must not use our services and we will provide a full refund.
 
For any questions or to request further information, please contact:
info@remedylane-co.com.au

Our Services

Remedy Lane Co is an automated, clinically informed assessment, nutritional guidance, and naturopathic supplemental support platform designed to assist clients in identifying potential health considerations and nutritional factors that may contribute to their individual health concerns.
 
The recommendations generated through this service are based on information submitted by the client, available research evidence, and predefined assessment protocols. They do not constitute a personalised medical consultation or ongoing practitioner-supervised healthcare service.
 
Remedy Lane Co does not provide real-time monitoring of health status, symptom progression, treatment response, laboratory changes, or adverse reactions.

The client acknowledges that automated assessments have inherent limitations and that recommendations may not account for every individual biological factor, health circumstance, medication interaction, or clinical consideration. Clients remain responsible for seeking appropriate advice from a qualified healthcare professional where required.

Disclaimer

This disclaimer relates to Naturopathic assessments provided by Remedy Lane Co.

Our Responsibility

Remedy Lane Co operates in accordance with the principles of modern naturopathic practice and is a member of the Australian Naturopathic Therapists Association. Where practitioner review is provided, assessments and recommendations are conducted in accordance with professional standards and ethical obligations.
 
Remedy Lane Co is committed to evidence-informed naturopathic practice by:
 

  • Evaluating available research and relevant information to support appropriate nutritional and supplemental recommendations.

  • Prioritising client safety by providing information regarding contraindications, precautions, and limitations of recommendations.

  • Utilising available diagnostic testing where appropriate to support clinical decision-making and treatment acuity.

  • Providing evidence-informed nutritional and supplemental support within the recognised scope of naturopathic practice.

Suitability of Service

Naturopathic services provided by Remedy Lane Co. are intended to support health through evidence-informed clinical assessment. Clinical assessments are based on the evaluation of presenting signs, symptoms and behavioral factors to determine the most probable underlying contributors to an individual's health concerns. These assessments represent clinical probabilities rather than definitive medical diagnoses. Where diagnostic certainty is required, or where clinical findings indicate the need for further investigation, appropriate diagnostic testing is recommended to support acuity. 
 
Naturopathic services are not intended for the diagnosis or management of medical emergencies, critical illness, or conditions requiring surgical intervention. Due to the complex and individual nature of health conditions, biological variability, and the level of client adherence required, specific treatment outcomes and timeframes cannot be guaranteed.

Consent to treatment

You must be over the age of 18 and be able to provide consent to treatment to independently use our consultation services. Those under 18 years old, or not in a position to provide consent to treatment must be under the care of a parent or legal guardian.

Personal information

We are committed to maintaining the confidentiality of your personal information. Your information will only be shared with the following third-party providers where necessary to deliver the services you have requested:
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  • Vital.ly – for the preparation and fulfilment of practitioner-authorised supplement prescriptions.

  • Nutripath – for the processing of practitioner-requested pathology testing.

 
Both providers maintain strict confidentiality and privacy standards in accordance with applicable Australian privacy legislation.

Membership payments

Membership is billed at AUD $12.00 per month and will automatically renew on a monthly basis unless cancelled. If a membership payment is unsuccessful or remains unpaid, membership will be terminated immediately, resulting in the loss of access to wholesale practitioner-only supplements, rather supplements will remain available on your script at retail value.

Refunds

If, following review of your submitted information, no clinically appropriate support recommendations can be provided, the fee paid for the report will be refunded in full.
Membership fees are non-refundable once processed, including where a membership is cancelled during an active billing period

Payment security policy

We do not store your credit card information.

Supplement Ordering

For the purpose of these Terms and Conditions, supplements refer to any nutritional, herbal, or practitioner-only supplements made available through Remedy Lane Co.

Remedy Lane Co’s role is limited to providing nutritional guidance and authorising access to recommended supplemental support. All practitioner-only supplement recommendations are processed and fulfilled through an independent third-party dispensing provider, Vital.ly.

Vital.ly is responsible for the fulfilment, processing, and distribution of supplement orders, including:
 

  1. Confirming product availability and stock management.

  2. Addressing products that are damaged, compromised, or otherwise unsuitable upon delivery.

  3. Rectifying incorrect products supplied due to fulfilment or dispensing errors.

  4. Addressing delivery issues, including orders delivered to an incorrect location due to fulfilment or shipping errors.

  5. Managing matters relating to product manufacture, quality control, product integrity, labelling, storage requirements, and compliance obligations associated with the supplied products, which remain the responsibility of the relevant manufacturer and/or dispensing provider.


Any requests for supplement substitutions, changes to supplied products, or alternative practitioner-only supplement recommendations may be directed to Remedy Lane Co for review. Approval of any substitution or alternative recommendation remains at the discretion of Remedy Lane Co.
For ordering enquiries, delivery issues, or fulfilment-related concerns, clients may contact:
 
Vital.ly
P: 1300 722 640

Unwanted or Adverse Effects

This service does not include ongoing clinical monitoring, personal consultation, or real-time management of treatment responses. Clients are responsible for monitoring their own response to any nutritional or herbal supplements recommended by Remedy Lane Co and for following all written instructions provided within their report, including any guidance relating to expected detoxification reactions.
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If you experience an unexpected, severe, or adverse reaction that is not described within the detoxification guidance provided, you must immediately discontinue the relevant supplement(s) and notify Remedy Lane Co as soon as reasonably practicable by email at info@remedylane-co.com.au.
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Upon notification, Remedy Lane Co will review the information provided and, where clinically appropriate, may provide written recommendations regarding the appropriate next steps. This may include dosage adjustment, temporary cessation, or an alternative practitioner-only supplement recommendation. The provision of alternative recommendations is at the sole clinical discretion of Remedy Lane Co and is not guaranteed.
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You acknowledge that individual responses to nutritional and herbal supplements vary and cannot be predicted or guaranteed. To the extent permitted by law, Remedy Lane Co will not be liable for any loss, injury, or adverse health outcome arising from a client's failure to discontinue supplementation following an adverse reaction, failure to follow the written guidance provided, failure to notify Remedy Lane Co, or continued use of supplements contrary to the written recommendations issued.
 
If you experience a severe or life-threatening reaction, you should immediately seek appropriate medical attention. Remedy Lane Co does not provide emergency medical services.

Medication Interaction Responsibility

The client acknowledges and accepts responsibility for assessing the suitability of any recommended or prescribed supplements in the context of their individual health circumstances, including any current pharmaceutical therapies, medical conditions, allergies, or other relevant factors.
 
Information relating to known contraindications, precautions, potential adverse effects, and possible interactions is provided within the contraindications and safety considerations section for each listed supplement. 
 
Where there is uncertainty regarding the safety or appropriateness of any supplement, or where potential interactions with pharmaceutical medications may exist, the client agrees to seek advice from a suitably qualified healthcare professional prior to commencing, modifying, or continuing use.

Upper Limit and Safety Responsibility

The client acknowledges and accepts responsibility for ensuring that their total intake of nutrients from all sources, including dietary intake, fortified foods, and supplementation, remains within recognised safety guidelines and established tolerable upper intake levels where applicable.
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For supplements used on a long-term or ongoing basis, the client is responsible for considering cumulative nutrient intake and reviewing relevant safety information, including applicable upper intake limits and precautions. Information regarding general upper intake levels is provided within the FAQ section of our website; however, this information is intended as general guidance only and does not replace individual assessment by a qualified healthcare professional.
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The client acknowledges that individual requirements and safety thresholds may vary depending on factors including age, health status, medications, pregnancy or breastfeeding status, and other individual circumstances. Where a supplement is no longer suitable, exceeds recognised safety parameters, or causes adverse effects, the client agrees to discontinue use and seek appropriate professional advice where required.

Negotiation & Mediation

If you have any issue or complaint arising out of our Services, you and Remedy Lane Co agree to make a genuine effort to resolve the dispute through negotiation and discussion.
 
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties.
 
The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative.
 
The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

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